Ordering¶
Whether customers can order right now, how they get their order, and what goes with each order.
Where: menu → Online → Ordering.
| Section | What it decides | Saves |
|---|---|---|
| Taking orders | The whole store's open and closed. Closed still lets customers browse. Use it for "away for a week". | As soon as you switch it |
| How customers get their order | Whether you offer pickup, delivery, or both. Table orders come from the QR on the table, not from here: see Ordering from the table. | As soon as you switch it |
| Delivery options | What delivery costs, the days it runs, the order cutoff, and free delivery over an amount. More | Per option |
| Service hours | When made-to-order items can be ordered, per category. Kitchen hours without closing the rest of the shop. More | Per schedule |
| Order details | Your terms and conditions, which customers must tick before ordering, and where we tell you about a new order: an email, a text to a mobile, or both. | Save button |
Good to know¶
- You have to offer at least one of pickup or delivery. To stop orders altogether, turn off Accept online orders instead.
- Leave the terms blank and customers are not asked to tick anything. Editing them later does not change what earlier orders agreed to.
- Add a New-order text mobile if nobody is at the till when orders come in. We text it the moment an order arrives, with the order number, the total and who it is from. Customers never see this number. Leave it blank for no texts.
- Card payments are on the Payments page.