Orders¶
Every order for one day, from the storefront and from the till, in one list. Online orders arrive here for someone to accept, and stay here until they are handed over.
Where: menu → Sales → Orders. It is one day at a time, not a running feed.
The day¶
The bar at the top steps through days: ‹ for the previous day, the date in the middle, › for the next. Tap the date to jump back to Today.
Arriving from the red alert always snaps the list to today, whatever day you had open, because a waiting order is by definition today's.
Offline, the list shows the orders kept on this till: the last few days of orders it has loaded or taken, including ones taken while offline, under the note "Offline — showing the orders kept on this till". You can open any of them and carry on, a table's order included. Orders taken on another till since you went offline appear once you are back on.
The five chips¶
| Chip | Shows |
|---|---|
| Open | Anything still owing, or owed back. The default. |
| New online | Online orders nobody has actioned yet. Carries a count when any are waiting. |
| To fulfil | Accepted, not yet handed over. The work queue. |
| Rejected | Ones you turned away, so you can find them again. |
| All | No filter. |
One at a time, not a combination. A refunded order drops out of Open: the balance is still arithmetic, but nobody is coming to collect it, and leaving it there makes the list grow with orders you can do nothing about.
Reading a row¶
Left to right: a tinted glyph for how the order leaves the shop, the name, the total, then a status pill.
| Glyph | Means |
|---|---|
| Bag | Pickup |
| Van | Delivery |
| Table | Dine-in, from a table QR |
| Till | A sale rung up in the shop |
A small globe on the glyph means it came from the storefront rather than the till. The name is the customer's if there is one, otherwise Online order or Walk-in sale. Under it: the time, what is on the order, and how it is being collected. Owing $x in red or Refund $x in green appears only when the balance is not zero.
Status pills¶
| Pill | Means |
|---|---|
| New | Waiting for you to accept or reject |
| Accepted | You took it; not started or not finished |
| Preparing | Being made |
| Ready | Waiting for the customer |
| Complete | Handed over. Done. |
| Rejected | You turned it away |
| Cancelled | The customer or the system pulled it, not you |
| Unpaid / Refund due | A till sale with money outstanding either way |
| Part refunded | Some of it came back |
A till sale has no lifecycle. The only thing outstanding about it is money.
Accepting an online order¶
Tap the row. The order opens in the panel with Accept and Reject.
- Accept takes the order and, unless you have turned it off, prints the kitchen docket. If the printer fails the order is still accepted — you get "Order accepted — docket print failed", not a lost order.
- Reject asks for a Reason (optional) and then needs a second tap on Confirm reject. The reason is for your record.
- Next new (n) moves straight to the next one waiting, so a run of orders is one pass rather than a return trip to the list each time.
Auto-print is Auto-print online orders under Sales → Setup, on by default. Accepting an order is a promise to make it, so printing it is the expected behaviour and turning it off is the deliberate choice.
Moving it along¶
Once accepted, one button advances the order and its label says what it does:
| From | Button | Goes to |
|---|---|---|
| Accepted or Preparing, pickup or dine-in | Mark ready | Ready |
| Ready | Complete | Complete |
| Accepted or Preparing, delivery | Complete | Complete |
Delivery skips Ready on purpose. The customer's status page reads "Ready! It's ready — see you soon", which is the wrong thing to tell someone waiting at home for a van.
Complete is what takes an order off the To fulfil queue. Without it the queue only ever grows.
The red alert¶
While any online order is unactioned, a red strip sits at the top of both the Sell screen and this one, reading "n new online orders" with Review. It reserves its space rather than covering a button, and disappears on its own when nothing is pending.
Tapping Review brings you here filtered to New online, on today. If you are already here it just applies the filter rather than navigating.
A chime plays when a new order lands if New order sound alert is on (Sales → Setup). It is mobile-only and unreliable on web and desktop, so treat it as a helpful extra and never as the only thing watching the queue — the red strip is what you rely on.
Opening one on the till¶
Tapping any row makes that order the current order on the till, so you can add to it, take payment, or print it. That is the same thing scanning the QR on a printed receipt does.
Printing a run¶
The printer button at the top of the list prints for the whole day, not one order:
- Print pick list — what to pull together.
- Print delivery list — what is going out.
Good to know¶
- Rejecting does not refund. If the order was paid online, the refund is its own step.
- A refund can land while an order still reads Accepted or Ready. The refund path is not allowed to overwrite a status a person set, so the badge shows the refund and the status stays where you left it.
- The list keeps its order when you switch chips, so nothing jumps around under your finger.
- Empty is specific, not blank: "Everything on this day is settled", "No online orders waiting", "Nothing left to hand over".