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Ordering from the table

A customer scans the card on their table, orders on their phone, and the order comes through to your till with the table on it. Nobody has to come to the counter to order.

Before you start: your online store has to be set up and taking orders (menu → Online). Then print your table cards.

What the customer sees

  1. They scan the card. Your online menu opens on their phone.
  2. They add what they want and go to checkout.
  3. Checkout says Ordering for Window 1. There is no pickup or delivery choice and no address to fill in.
  4. They choose how to pay, then place the order.

How they pay is your choice, under Customers at a table pay on the online payments page:

Your setting The customer sees
Card payments off "You'll pay at the counter. We'll bring it to your table."
At the counter The same. No card payment at the table.
When they order Card only. The order reaches you already paid.
Either A choice: Pay now by card, or Pay at the counter

Your service hours apply the same as for any online order. If the kitchen is closed, kitchen dishes cannot be ordered.

Where the order shows up

It arrives in Orders like any online order, with a table icon. Under the customer's name it says Dine-in - Window 1. On Tables the table shows New order until you accept it.

  1. Accept it. With auto-print on, the kitchen docket prints with TABLE: Window 1 across the top.
  2. Make it, and take it to the table.
  3. Tap Mark ready when it goes out.

Good to know

  • Every order stands on its own. Mains now and dessert later from the QR code are two orders, each paid on its own. See Pay a table's bill.
  • Orders are never accepted for you. Someone has to accept each one, the same as pickup orders.
  • A card scanned at the wrong table orders for the table on the card. If customers move, the order goes to where the card says.
  • "This table code isn't valid" means the table was deleted, or its card was printed before the floor plan was saved. Print a new card.
  • Visits from table cards show under menu → Online → Campaigns as table.