Customer must choose one¶
Makes an online customer pick from a list of choices before the item can go in their cart. For a steak that must say how it is cooked, or an item whose price is in its size.
Where: menu → Sales → Products → any product → Online → open a list of choices under Option groups shown online.
Why you would turn it on¶
Without it, an online customer can skip any list. That is fine for Milk, where skipping means standard. It is not fine when:
| The item | What skipping does |
|---|---|
| A steak, with Cooked to | The kitchen gets an order that does not say how to cook it |
| An item priced $0.00 with the price in its size | The customer orders it for nothing |
Set up¶
- Open the product and go to Online.
- Under Option groups shown online, tap the list, such as Cooked to.
- Tick Customer must choose one at the top.
- Save the product.
The list now reads Cooked to · must choose, so you can see which ones are set without opening each.
Only lists with several choices have the switch. A single add-on, like Takeaway cup, is always optional.
What customers see¶
At Little Kite, a customer opens the steak. Above the Cooked to choices it says Required · choose one, in your storefront's colour so it stands out on a long list of options. The button at the bottom reads Choose cooked to and does nothing until they pick one.
Once they pick, the label turns grey with a tick, so the lists still to do are the ones that stand out. They can change their pick, but not clear it.
What is and isn't affected¶
| The till | Not affected. Staff can still ring the item up and add the choice after. |
| Orders already placed | Unchanged. |
| Items already in a customer's cart | If one is missing the choice, the order is stopped at checkout with "One of your items needs a choice made". The customer taps it in their cart, chooses, and orders again. |
| Order again on a customer's phone | An old order missing the choice is left out, and the customer is told which item. |
Good to know¶
- A list hidden online is never required. If you untick the list, or every choice in it, under Option groups shown online, customers are not asked to choose from it. The item stays orderable.
- Editing the list on the till side keeps the setting. Renaming a choice or changing a price does not turn it off.